Shipping Policy – ZENTASONALI STORE
Effective Date: February 25, 2025
At ZENTASONALI STORE, we aim to deliver your orders efficiently and securely, providing the best shopping experience. Our Shipping Policy explains our shipping methods, estimated delivery times, costs, and other important details. Please review this policy for a smooth transaction.
1. Shipping Destinations
We offer both domestic and international shipping to most locations worldwide.
✔ Domestic Shipping: Available throughout the United States.
✔ International Shipping: We ship to many countries across the globe. Shipping times and costs vary based on the destination.
2. Shipping Methods & Delivery Times
We provide a variety of shipping methods to suit your needs:
-
Domestic Orders:
✔ Standard Shipping: 5-7 business days
✔ Expedited Shipping: 2-3 business days
✔ Priority Shipping: 1-2 business days -
International Orders:
✔ Standard International Shipping: 7-15 business days
✔ Expedited International Shipping: 5-10 business days
Please note that delivery times are estimated and may vary depending on factors such as the shipping carrier, location, and customs clearance.
3. Shipping Costs
- Shipping fees are calculated during checkout based on your shipping destination and the shipping method you select.
- Free Shipping: For domestic orders over $100, we offer free standard shipping (U.S. only).
- International Orders: Shipping fees for international orders will be calculated at checkout. International customers may also be responsible for additional customs duties or taxes.
4. Order Processing
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Orders placed after 3:00 PM (EST) will be processed on the next business day.
- If an item is out of stock, we will notify you and offer a full refund or an alternative product.
5. Order Tracking
- Once your order has shipped, we will send you a tracking number via email.
- You can use this tracking number to check the status of your order on the carrier’s website or track it directly through ZENTASONALI STORE.
- If you have any issues with tracking or need assistance, feel free to contact us at info@zentasonali.com.
6. Shipping Delays
- Delivery times may be affected by external factors such as weather conditions, holidays, or customs clearance.
- While we strive to meet delivery estimates, ZENTASONALI STORE is not responsible for delays caused by third-party carriers or customs procedures.
7. Lost or Damaged Packages
- If your package is lost or damaged during shipping, please contact us within 48 hours of receiving your tracking details.
- We will work with the shipping carrier to resolve the issue, and if necessary, offer a replacement or refund.
- ZENTASONALI STORE is not responsible for packages marked as “delivered” by the carrier but not received by the customer. Please ensure your delivery address is secure.
8. Address Errors & Undeliverable Packages
- Customers are responsible for providing the correct shipping address during checkout.
- If a package is returned due to an incorrect or incomplete address, you will be responsible for the additional shipping costs to resend the item.
9. International Shipping
- Customs Duties & Taxes: International customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
- Shipping Costs: International shipping fees will be calculated at checkout. These fees are non-refundable.
10. Contact Us
For any shipping-related inquiries or concerns, please contact our customer service team:
📍 Address: 2977 Huron Camden, Arkansas (AR), United States
📞 Phone: (870) 231-4674
📩 Email: info@zentasonali.com
🌐 Website: https://zentasonali.com/
Thank you for shopping with ZENTASONALI STORE. We are committed to providing fast, secure, and reliable shipping to deliver your home decor products right to your door.