Return and Exchange Policy – ZENTASONALI STORE
Effective Date: February 25, 2025
At ZENTASONALI STORE, customer satisfaction is our top priority. We strive to provide high-quality products, but if you’re not completely happy with your purchase, we offer a straightforward and easy return and exchange process. Please read our policy below to understand how we handle returns and exchanges.
1. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the following conditions must be met:
- Return Window: You may return or exchange your item within 30 days of receiving your order.
- Condition of Items: Items must be unused, unworn, and in their original condition, with tags still attached and in the original packaging.
- Proof of Purchase: You must provide proof of purchase (order number or receipt) for all returns and exchanges.
- Exclusions: Certain items such as sale items, customized items, and gift cards are not eligible for return or exchange.
Non-returnable Items:
❌ Items that have been used, damaged, or worn beyond normal usage.
❌ Customized or personalized products.
❌ Gift cards and items on sale.
2. How to Request a Return or Exchange
Follow these steps to initiate a return or exchange:
1️⃣ Contact Us: Please email us at info@zentasonali.com with your order number, item(s) you wish to return or exchange, and the reason for the return.
2️⃣ Approval: Our customer service team will review your request and send you a Return Authorization with return instructions.
3️⃣ Ship the Item: Carefully package your item(s) in the original packaging and send it to the address provided in the return instructions. You are responsible for the return shipping fees unless the item is defective or incorrect.
4️⃣ Inspection & Processing: Once we receive the returned item, it will be inspected. We will process your return or exchange within 5-7 business days of receiving your package.
3. Refunds
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Refunds typically take 5-7 business days to process, depending on your bank or payment provider.
- Shipping Fees: Shipping costs are non-refundable unless the return is due to a defect or error on our part.
4. Exchanges
- Replacement Items: If you wish to exchange an item for a different size or color, follow the return process outlined above and specify the item you wish to receive in exchange.
- Availability: Exchanges are subject to availability. If the replacement item is out of stock, we will issue a full refund.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 48 hours of delivery at info@zentasonali.com.
- Proof of Damage: You must provide clear photos of the damaged or defective item, including packaging, for us to process a replacement or refund.
- Return Shipping: Return shipping costs for damaged or defective items will be covered by ZENTASONALI STORE.
6. International Returns
- Customs & Import Duties: International customers are responsible for any customs duties or taxes incurred during the return process.
- Return Shipping Costs: International return shipping fees are the responsibility of the customer unless the item is defective or incorrect.
7. Contact Us
If you have any questions or need assistance with your return or exchange, please reach out to our customer support team:
📍 Address: 2977 Huron Camden, Arkansas (AR), United States
📞 Phone: (870) 231-4674
📩 Email: info@zentasonali.com
🌐 Website: https://zentasonali.com/
Thank you for shopping with ZENTASONALI STORE. We are dedicated to ensuring your complete satisfaction with every purchase